Returns & Refund Policy
At Green World Coffee Farm, we strive for the highest quality in every roast; however, due to the perishable nature of coffee, we cannot accept returns on opened bags of beans or food items. If you receive a damaged or incorrect order, please contact us within 14 days of receipt for a replacement or store credit.
Contact Support
Email our customer service team with your order number and a brief description of the issue regarding your coffee or merchandise.
Provide Documentation
Attach clear photos of the damaged product or incorrect item along with the shipping label to help us expedite your claim.
Review Process
Our team will evaluate your request within 2-3 business days to determine eligibility for a refund, replacement, or exchange.
Resolution Delivery
Once approved, we will ship out your replacement coffee immediately or issue a credit back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing